Frequently Asked Questions
Below are some of the questions that our customers frequently ask us about our services and the use of this website. We hope that the answers below will help you better understand our business.
Do I need a prescription to order this medication?
How long does this take?
How will my personal health information be handled?
Are there any hidden fees?
What are your shipping policies?
How do I track my order?
Are online credit card transactions safe?
Are there any cancellation fees?
How can I contact you?
Do I need a prescription to order this medication?
All of the medications we offer require a valid prescription from network of contracted physicians. If you choose our network of contracted physicians, then you will be able to communicate securely and confidently with that provider using your username and password. If your physician decides that this is the correct treatment plan for you, then his approval message will have other advice to you. If s/he decides that this medication is not the correct treatment plan for you, then that provider will explain why and you can respond to that communication. You can communicate securely with your physician at any time.
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How long does this take?
If your prescription is approved by the Doctor by 3:00p.m.est your prescription will be sent over to one of our mail order pharmacies and be processed and shipped that same day. While 3:00 is the cutoff time your order may still possibly go out that day. If it does not go out, it will be shipped the next business day.
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How will my personal health information be handled?
We understand the importance of confidentiality when it comes to your health information and we are committed to keeping all of your personal as well as health information confidential.
All information you provide us via the consultation and order form is held in complete confidence. Our doctors and pharmacists adhere to the strict standards for patient confidentiality set by the American Medical Association and the Health on the Net Foundation. Your personal and medical information is transferred via secure and encrypted Internet connections, and our secure online communication environment keeps anything you discuss with the doctor between you and the doctor. Only members of our licensed medical staff have access to your data and they can only access your information over a secure encrypted connection.
For more information about how we handle your information, please review our security & privacy policy which can be found here or in the main menu on our home page.
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Are there any hidden fees?
We will never charge you any hidden fees. Each time you order, you pay the price indicated for the medication, plus shipping. There are never any "order processing" fees and there is never a fee for refill orders. If the doctor does not approve your order, you will not be charged at all. We ship all orders FedEx and the cost is typically $18 for 2nd day delivery. Sometimes we run specials on shipping which can be found on the main page of this site. All available shipping options will appear on the 2nd page of the order process.
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What are your shipping policies?
We ship all orders in discreet packaging via FedEx. The cost is typically $18 for 2nd day delivery. Sometimes we run specials on shipping which can be found on the main page of this site. All available shipping options will appear on the 2nd page of the order process.
We do not process prescription orders on Saturday or Sunday. If you place an order after 3 p.m. Central Time on Friday, the order will most likely be reviewed by the physician and be shipped from the pharmacy on Monday.
FedEx is generally not able to deliver to a P.O. Box. If you choose to include a P.O. Box on your consult form, your order will be sent by the United States Postal Service Priority Mail. Your package should arrive in three to five business days. We cannot ship to international P.O. Boxes.
All orders with APO/FPO U.S. military addresses will be sent by the United States Postal Service Priority Mail.
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How do I track my order?
To track your order status, you can log on to your account by clicking here or by going directly to www.fedex.com, select your country. Click on the tracking link, and enter your tracking number.
If you do not have the tracking number from your email, log on to your account and view your account status. Your FedEx tracking number is listed under the Status of Request section.
Your tracking number will not register with FedEx until the order has been picked up from the pharmacy. If the system tells you that you are entering an inaccurate tracking number, try checking again later in the day. It may be that your package has not left the pharmacy yet.
We do not process prescription orders on Saturday or Sunday. If you place an order after 3 p.m. Central Standard Time on Friday, the order will most likely be reviewed by the physician and be shipped from the pharmacy on Monday.
If you still cannot track your package, then please call us toll free at (877) 239-7399 or email us.
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Are online credit card transactions safe?
Yes. Our Secure Sockets Layer (SSL) software is provided by VeriSign, and is the industry standard and among the best software available today for secure online commerce transactions.
To provide you with an additional layer of security, all credit card numbers we receive are stored on a computer that is not connected to the Internet. When you type or call in your credit card information, the complete credit card number is transferred to this secure computer across a proprietary, one-way interface. This computer is not accessible by network or modem, and the number is not stored anywhere else.
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Are there any cancellation fees?
If you would like to cancel your order and the doctor has already reviewed your request, a $10.00 cancellation fee will apply.
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How can I contact you?
We are available by phone toll-free Monday- Saturday.
Monday thru Friday 9am-6pm: 1-800-200-5202
Monday thru Friday 6:00 pm- 8:30 pm: 1-888-711-3218
Saturday 9am-5pm: 1-888-711-3218
* all times are Eastern
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